Uptime & SLAs
A 99.99% target, with SLAs by agreement
A 99.99% uptime target, with SLAs by agreement
We target 99.99% uptime for the core platform. Enterprise customers can discuss a specific SLA and remedies under a separate agreement.
Overview
Our Terms of Service describe a 99.99% uptime target for the core platform. A target isn't a guarantee: specific service levels and remedies apply only if they are written into a separate enterprise agreement.
Scheduled maintenance is communicated in advance where practicable. Downtime caused by third-party cloud provider outages, force majeure events, or issues within your own infrastructure is outside our responsibility, as the Terms explain. You can see the live state of our services on the status page.
What's included
Production-grade capabilities, ready to enable in your workspace.
Live status page
Current status and response times for our customer-facing services, checked over HTTPS.
Enterprise agreements
Specific service levels and remedies can be discussed under a separate agreement.
Maintenance notice
Scheduled maintenance windows are communicated in advance where practicable.
Frequently asked questions
Still have questions? Our enterprise team answers within one business day.
99.99% is a target. A guarantee or remedies would come from a separate enterprise agreement, so contact us if you need one.
Related enterprise capabilities
Ready to move forward with Uptime & SLAs?
Talk to our enterprise team — we'll scope your requirements, map the right capabilities, and build a rollout plan tailored to your organization.